❓ Frequently Asked Questions (FAQ)
The following is a curated list of common questions from our customers, designed to help you find quick, clear answers.
Before reaching out, we recommend browsing through this section — your question may already be covered.
If you still need help, don’t hesitate to contact us directly — a member of our team will be happy to assist you.
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How Do I Purchase a Sample Kit?
Ordering a sample kit is quick and easy.
Each Oil or Fluid Sample Kit includes everything you need to collect a sample — whether you're ordering just one or 1,000.
We also offer custom sample kits, tailored to suit your specific requirements.
🛒 To place an order:
📞 Call our team directly
📧 Email us with your request and requirements
We'll guide you through the process and make sure you get the right kit for your needs.
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When Should I Take My Sample?
We recommend taking samples on a regular basis to build up an accurate history and trend profile for your engine or equipment.
By regularly sampling oil, coolant, and fuel compartments, you can:
Monitor all major systems
Detect wear or contamination early
Avoid costly repairs
Improve machine reliability and efficiency
Make smarter, data-driven maintenance decisions
Routine sampling is the key to long-term performance, lower costs, and greater peace of mind.
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Fast Turnaround & Immediate Alerts
We know time matters — that’s why our standard sample turnaround time is under 48 hours.
For urgent cases, we offer priority processing, ensuring you get results even faster when needed.
If our diagnostic team detects a serious issue, we won’t wait — you’ll be contacted immediately by phone, email, or fax with a detailed explanation and recommended next steps.
Your peace of mind and asset protection are our top priority.
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How Will I Know What Action to Take?
Once your sample has been analysed, you’ll receive a detailed report by email, including:
Clear results
Easy-to-understand condition ratings
Practical, expert recommendations
These insights are designed to help you take preventative action early, either on your own or in discussion with your trusted mechanic — before more serious or expensive issues develop.
Our goal is to empower you with the information you need to keep your vehicle running reliably and efficiently.
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Professional Analysis You Can Rely On
Our service is designed to meet all your diagnostic and maintenance needs with precision and reliability.
All samples are analysed in state-of-the-art laboratory facilities by a team of expertly trained professionals.
We follow strict standard analysis practices and procedures, ensuring consistency, accuracy, and actionable results every time.
Whether you're monitoring engine wear, coolant condition, or fuel quality, you can trust our team to deliver clear insights and dependable support.
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Need More Help?
If you can't find the answer you're looking for, we're here to help.
👉 Click here to Ask a Question
When contacting us, please include your Lab Reference Number in the subject line if your query relates to a completed sample.
🕒 Please allow up to 48 hours for a response — our team will get back to you as soon as possible.mailto:hello@myoildoctor.co.uk